Refund Policy


No Fee shall be due to Vettery where an Employer can prove that a Candidate and the Employer were engaged in an Active Recruiting Process prior to the Employer viewing the Candidate through the Services. Vettery reserves the right to request any documentation to evidence that the Candidate was known to the Employer. This clause shall not apply where the Employer initiates the engagement through the Service. However, the final determination as to whether a Success Fee is owed by the Employer for an accepted Job Offer will be at the sole discretion of Vettery.

Refund of the Upfront Fee shall be granted in the event that:

  • an Employer hires a Candidate and terminates the Candidate’s employment based on unsatisfactory performance within ninety (90) days of the Start Date;
  • a Candidate voluntarily terminates his or her employment within ninety (90) days of the Start Date;
  • a Candidate does not start employment because either the Employer or the Candidate elects not to begin the employment relationship contemplated in the Job Offer. Upon written receipt and confirmation of such information, Vettery will fully refund to the Employer the Upfront Fee related to the terminating Candidate.

No refund shall be due to Employers that have entered into a Subscription Agreement during their Subscription Period. If (a) neither the Employer nor the Candidate discloses to Vettery that the Employer hired the Candidate (regardless of whether the Candidate accepted or declined an Interview Request through the Services), (b) the Candidate was introduced to the Employer or the employment opportunity with the Employer through the Services, and (c) Vettery subsequently discovers that the Candidate was employed by the Employer, then in lieu of the 15% Success Fee, the Employer shall pay Vettery a fee equal to 25% of the Candidate’s 1st year base salary, and Vettery may, in its sole discretion, terminate the Employer’s account.